Refund Policy

We want your Woodlandpod gift to arrive safely, beautifully, and as expected. If something is wrong with your order, we will help make it right.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the item, packaging, and shipping label.

After review, we may offer a replacement, refund, or another suitable solution depending on the issue.

Change-of-mind returns and exchanges

We accept return or exchange requests within 14 days of delivery. No specific reason is required.

Customers are responsible for return shipping costs. Original shipping fees, if any, are non-refundable.

Items that cannot be returned

• Custom, personalized, or final-sale items
• Returns requested more than 14 days after delivery

Order changes and cancellations

If you need to change or cancel an order, please contact us as soon as possible. Once an order has been packed or shipped, changes may no longer be available.

How to start a return or support request

Email us with your order number and photos if applicable. We will review your request and reply with the next steps.